Otter.ai
Voice→PDFBusiness ManagementAI Meeting Agent — Notetaker and Transcription
AI-powered meeting assistant with live transcription, automated summaries, action items, and CRM integration — joins Zoom, Teams, and Google Meet automatically
Field Technical Specifications
| Category | Voice→PDF |
| Secondary | Business Management |
| Target Users | Business professionals, sales teams, educators, anyone in meetings |
| Platforms | Web, iOS, Android |
| Mobile Experience | Good — mobile app for recording, but primarily desktop/meeting-focused |
| Pricing Starts | $0 (free tier) |
| Pricing Details | Free 300 min/mo; Pro plan with 1200 min/mo; Business and Enterprise tiers with unlimited minutes |
| Free Trial | Yes |
| API Available | Yes |
| Founded | 2016 |
| HQ Location | Mountain View, CA |
| Company Size | 51-200 |
| Users Claimed | Unknown |
| G2 Rating | 4.3/5 (Unknown reviews) |
| Capterra Rating | 4.5/5 (Unknown reviews) |
| Last Major Update | 2026 (SDR Agent, Recruiting Agent, MCP Server integration launches) |
Why Otter.ai is a Game Changer for Voice→PDF.
In the rapidly evolving landscape of Voice→PDF, Otter.ai has positioned itself as a forward-thinking, AI-first solution for Business professionals, sales teams, educators, anyone in meetings. The platform's commitment to Good — mobile app for recording, but primarily desktop/meeting-focused ensures that field technicians aren't just capturing data, but are empowered by it.
What truly sets Otter.ai apart is its focus on Live transcription, meeting summaries, action items. For teams operating in Mountain View, CA, the seamless cloud connectivity means that the workflow never stops, regardless of the signal strength.
Our analysis of the community sentiment reveals a recurring theme: Otter.ai isn't just a tool; it's a force multiplier. While competitors often struggle with free tier limited to 300 minutes/month and 30-min max per conversation, Otter.ai leans into free tier with unlimited meetings and automated summaries. For Knowledge workers and sales teams who need meeting transcription and insights, it's the clear choice for scaling operations in 2026.
The Truth
“AI-native transcription leader; powerful for office/meeting workflows but not purpose-built for field tech; could complement field tools for voice-to-report”
The Pros
- Free tier with unlimited meetings and automated summaries
- Multi-language transcription (English, French, Spanish) with ~95% accuracy
- Versatile agents: Sales, Education, Media, SDR, and Recruiting
- Strong export options: MP3, TXT, PDF, DOCX, SRT with bulk export
- MCP Server for integration with ChatGPT, Claude, and other AI tools
The Cons
- Free tier limited to 300 minutes/month and 30-min max per conversation
- HIPAA compliance only on Enterprise plan
- SSO requires minimum 100-user license
- No PayPal payment option yet
Key Benefits
Save 4+ hours per week by automating transcription and meeting summaries
Automatically capture and assign action items from every meeting
Push sales insights directly to CRM (Salesforce, HubSpot)
AI Chat searches across all meetings for instant answers and content generation
Core Features
Live transcription, meeting summaries, action items, AI Chat, speaker identification, custom vocabulary, CRM sync, channels, meeting templates, Dropbox sync
AI & Intelligence
AI transcription, automated summaries, action item extraction, AI Chat across meetings, voice-activated Q&A, CRM sync, speaker identification
Integrations & Ecosystem
Native Integrations
Zoom, Google Meet, MS Teams, Salesforce, HubSpot, Dropbox
API: Yes
Export Options
Integration Partners
Best For
Knowledge workers and sales teams who need meeting transcription and insights
Not Great For
Field technicians or construction workers — not a field tool
Market Context
Indirect Competitors
Top Comparisons
- Otter.ai vs AppFolio
- Otter.ai vs Procore
Support & Company
Support Channels
Company Info
Founded: 2016
HQ: Mountain View, CA
Size: 51-200
Users: Unknown
Compliance & Updates
Last major update: 2026 (SDR Agent, Recruiting Agent, MCP Server integration launches)
Product Gallery
AI meeting transcription platform with 'Turn meetings into transcripts' hero, clean blue/white design. Shows mobile app screenshots with Ask Otter, Hey Otter voice activation, live transcription, instant summaries, action items, CRM integration, and Channels features. Trusted by IBM, Prudential. SDR Agent feature. Plans for teams and individuals.
Community Verdict
“Real-time transcription quality is impressive for English”
“Free tier is generous for individual use”
“Zoom/Teams/Meet integration works seamlessly”
“Speaker identification is reasonably accurate”
“Search across transcripts is very useful”
“OtterPilot auto-joins meetings and takes notes”
“Summary and action item extraction with AI is helpful”
“Accuracy drops significantly with accents or technical jargon”
“Privacy concerns about AI joining meetings without consent”
“Free plan limitations push you to paid quickly in business use”
“Struggles with multiple speakers talking simultaneously”
“Export options are limited on lower tiers”
“Some users report the bot joining meetings uninvited”
“Non-English language support is weak”
“Competitors like Fireflies.ai and Fathom catching up quickly”
Community Questions
From Reddit
- Q:Is Otter.ai accurate enough for business meetings?
- Q:Otter.ai vs Fireflies.ai vs Fathom - which should I use?
- Q:Does Otter.ai work with Microsoft Teams?
- Q:Is Otter.ai safe for confidential meetings?
- Q:Can Otter.ai transcribe pre-recorded audio files?
- Q:What's the best free meeting transcription tool?
From Quora
- Q:How accurate is Otter.ai for meeting transcription?
- Q:Is Otter.ai worth paying for the business plan?
- Q:What are the best alternatives to Otter.ai?
- Q:Can Otter.ai transcribe in languages other than English?
Frequently Asked Questions
Field Readiness
Score based on offline capabilities, AI maturity, and mobile-first design architecture.
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