ServiceTitan
Field Service ManagementBusiness Management, Field PlatformSoftware for the Trades
All-in-one platform for home and commercial service businesses covering dispatching, CRM, marketing, reporting, and job costing
Field Technical Specifications
| Category | Field Service Management |
| Secondary | Business Management, Field Platform |
| Target Users | HVAC, plumbing, electrical, and commercial contractors |
| Platforms | Web, iOS, Android |
| Mobile Experience | Native mobile app |
| Pricing Starts | Unknown |
| Pricing Details | Custom pricing based on business size; Starter, Essentials, and The Works tiers |
| Free Trial | Yes |
| API Available | Yes |
| Founded | 2012 |
| HQ Location | Glendale, CA |
| Company Size | 1001-5000 |
| Users Claimed | 100000+ |
| G2 Rating | 4.4/5 (300 reviews) |
| Capterra Rating | 4.3/5 (200 reviews) |
| Last Major Update | 2026-02 (active blog with posts dated February 2026) |
Why ServiceTitan is a Game Changer for Field Service Management.
In the rapidly evolving landscape of Field Service Management, ServiceTitan has positioned itself as a reliable and established solution for HVAC, plumbing, electrical, and commercial contractors. The platform's commitment to Native mobile app ensures that field technicians aren't just capturing data, but are empowered by it.
What truly sets ServiceTitan apart is its focus on Dispatching, scheduling, CRM. For teams operating in Glendale, CA, the seamless cloud connectivity means that the workflow never stops, regardless of the signal strength.
Our analysis of the community sentiment reveals a recurring theme: ServiceTitan isn't just a tool; it's a force multiplier. While competitors often struggle with pricing not publicly listed — requires sales contact, ServiceTitan leans into comprehensive all-in-one platform for residential and commercial trades. For Mid-to-large HVAC/plumbing/electrical contractors wanting all-in-one operations platform, it's the clear choice for scaling operations in 2026.
The Truth
“Enterprise-grade field service platform with strong AI-assisted dispatching and deep trade-specific workflows”
The Pros
- Comprehensive all-in-one platform for residential and commercial trades
- 70+ pre-built integrations with industry-leading tools
- Real-time costing and predictive insights for profitability
- Strong dispatching, call recording, and marketing analytics
- Publicly traded company (NYSE: TTAN) with long-term stability
The Cons
- Pricing not publicly listed — requires sales contact
- Steep learning curve due to extensive feature set
- Can be expensive for smaller businesses
- Primarily designed for trades — not generalizable to all field services
Key Benefits
Maximize profits with real-time costing across every job phase
Improve workforce productivity with automated checklists and dispatching
Gain marketing ROI visibility by tying ad spend to incoming revenue
Track every phase of commercial projects from bid to completion
Core Features
Dispatching, scheduling, CRM, estimates, invoicing, call recording, reporting, marketing, job costing, payroll
AI & Intelligence
AI-powered dispatching, predictive insights, automated checklists, call analytics
Integrations & Ecosystem
Native Integrations
QuickBooks, ServiceChannel, XOi, Viewpoint Spectrum, Sage, Ferguson, 70+ integrations
API: Yes
Export Options
Integration Partners
Best For
Mid-to-large HVAC/plumbing/electrical contractors wanting all-in-one operations platform
Not Great For
Small solo operators; property inspection-focused workflows
Market Context
Direct Competitors
Indirect Competitors
Top Comparisons
- ServiceTitan vs Housecall Pro
- ServiceTitan vs XOi Technologies
- ServiceTitan vs Zuper
- ServiceTitan vs AppFolio
- ServiceTitan vs Procore
Support & Company
Support Channels
Company Info
Founded: 2012
HQ: Glendale, CA
Size: 1001-5000
Users: 100000+
Compliance & Updates
Last major update: 2026-02 (active blog with posts dated February 2026)
Product Gallery
Homepage shows '#1 software for commercial and residential trades' hero with email signup and Get Started CTA. Dark background with technician viewing dashboards. Partner logos include Cobalt, Flow, Del-Air, Encon, Interstate, Southland, Roto-Rooter.
Community Verdict
“Best-in-class dispatching and scheduling for HVAC/plumbing/electrical trades”
“Pricebook and flat-rate pricing integration is a game-changer for revenue”
“Excellent reporting and KPI dashboards for owners and managers”
“Marketing scorecard ties ad spend directly to booked jobs”
“Customer communication (text/email) automation is strong”
“Integrates well with QuickBooks for accounting”
“Extremely expensive — pricing not transparent, contracts are long and aggressive”
“Onboarding takes months and is painful, steep learning curve”
“Customer support quality has declined as they've scaled”
“Forces you into their ecosystem, difficult to leave”
“Overkill for small shops under 10 techs — built for mid-to-large operations”
“Mobile app can be buggy and slow in areas with poor connectivity”
“Frequent feature changes without adequate notice or training”
“Sales team is very aggressive, oversells capabilities”
Community Questions
From Reddit
- Q:Is ServiceTitan worth it for a 5-tech HVAC company?
- Q:How long does ServiceTitan implementation really take?
- Q:ServiceTitan vs FieldEdge — which is better for plumbing?
- Q:Can you get out of a ServiceTitan contract early?
- Q:Does ServiceTitan work well in rural areas with poor cell service?
- Q:What's the real cost of ServiceTitan per technician?
From Quora
- Q:What are the pros and cons of ServiceTitan for home service businesses?
- Q:Is ServiceTitan the best software for HVAC companies?
- Q:How does ServiceTitan compare to Salesforce Field Service?
- Q:What is the ROI of implementing ServiceTitan?
- Q:Why is ServiceTitan so expensive compared to competitors?
Frequently Asked Questions
Field Readiness
Score based on offline capabilities, AI maturity, and mobile-first design architecture.
Video Content
YouTube
Watch Videos
Looking for something faster?
See why ReportWalk is the top-rated Voice-to-Report choice for Field Service Management professionals.
Compare ReportWalk