XOi Technologies
Field Service ManagementAI Photo/Defect, Field PlatformYour One App for Everything on the Job
Field service platform providing visual intelligence, knowledge base, virtual support, and data capture to reduce technician search time and increase ticket value
Field Technical Specifications
| Category | Field Service Management |
| Secondary | AI Photo/Defect, Field Platform |
| Target Users | HVAC, plumbing, electrical field service contractors and technicians |
| Platforms | iOS, Android, Web |
| Mobile Experience | Native mobile app, primary interface for technicians |
| Pricing Starts | Unknown |
| Pricing Details | Custom enterprise pricing |
| Free Trial | Unknown |
| API Available | Yes |
| Founded | 2013 |
| HQ Location | Nashville, TN |
| Company Size | 51-200 |
| Users Claimed | Unknown |
| G2 Rating | 4.3/5 (50 reviews) |
| Capterra Rating | 4.5/5 (30 reviews) |
| Last Major Update | 2026 (Advisor product launch announced in site banner) |
Why XOi Technologies is a Game Changer for Field Service Management.
In the rapidly evolving landscape of Field Service Management, XOi Technologies has positioned itself as a reliable and established solution for HVAC, plumbing, electrical field service contractors and technicians. The platform's commitment to Native mobile app, primary interface for technicians ensures that field technicians aren't just capturing data, but are empowered by it.
What truly sets XOi Technologies apart is its focus on Visual documentation, AI knowledge base, virtual support. For teams operating in Nashville, TN, the seamless cloud connectivity means that the workflow never stops, regardless of the signal strength.
Our analysis of the community sentiment reveals a recurring theme: XOi Technologies isn't just a tool; it's a force multiplier. While competitors often struggle with pricing not publicly available — requires demo/sales contact, XOi Technologies leans into 40% reduction in customer credits for contractors. For Field service contractors wanting AI-assisted visual documentation and technician support, it's the clear choice for scaling operations in 2026.
The Truth
“Strong AI-native field service tool focused on visual intelligence and reducing technician downtime”
The Pros
- 40% reduction in customer credits for contractors
- 60% reduction in quoting time for sales teams
- 15% increase in average ticket value for technicians
- Knowledge base answers in under 60 seconds
- High NPS score of 69 (vs industry average of -20)
The Cons
- Pricing not publicly available — requires demo/sales contact
- Many website subpages returned 404 errors (site navigation issues)
- Primarily focused on HVAC/mechanical trades
- Requires adoption across the team for maximum ROI
Key Benefits
One app replaces up to 9 field service apps on the job
Virtual support response in under 4 minutes, resolution in 25 minutes
Identifies 16% of serviced assets approaching end of life for upsell
Reduces technician search time from 2.5 hours/day to minutes
Core Features
Visual documentation, AI knowledge base, virtual support, asset identification, end-of-life detection, quoting tools, workflow automation
AI & Intelligence
AI-powered visual intelligence, knowledge base with 60-second answers, virtual support, asset lifecycle detection, automated documentation
Integrations & Ecosystem
Native Integrations
ServiceTitan, Oracle, Salesforce
API: Yes
Export Options
Integration Partners
Best For
Field service contractors wanting AI-assisted visual documentation and technician support
Not Great For
Property inspection or real estate workflows
Market Context
Direct Competitors
Indirect Competitors
Top Comparisons
- XOi Technologies vs Housecall Pro
- XOi Technologies vs ServiceTitan
- XOi Technologies vs Zuper
- XOi Technologies vs Procore
- XOi Technologies vs Fulcrum
Support & Company
Support Channels
Company Info
Founded: 2013
HQ: Nashville, TN
Size: 51-200
Users: Unknown
Compliance & Updates
Last major update: 2026 (Advisor product launch announced in site banner)
Product Gallery
Homepage shows 'Intelligence that Keeps the World Running' hero with field technician working on equipment. Teal/orange brand colors. CTAs for 'See how XOi can help' and 'Schedule a Demo'. Tagline about data intelligence for equipment uptime.
Community Verdict
“Great concept — AI-powered visual documentation for field service”
“Helps with warranty claims by providing video/photo proof of work”
“Reduces truck rolls by enabling remote visual diagnosis”
“Integrates with ServiceTitan and other FSM platforms”
“Useful for training and quality assurance”
“Technician accountability improves with documented work”
“Relatively unknown — limited community discussion”
“Techs can resist adoption (feels like surveillance)”
“AI vision capabilities still maturing”
“ROI hard to quantify for smaller operations”
“Upload times can be slow with large video files in the field”
“Requires consistent tech buy-in to be effective”
Related Discussions
Community Questions
From Reddit
- Q:What is XOi Technologies and how does it help field service?
- Q:Does XOi integrate with ServiceTitan?
- Q:Is XOi worth the cost for a small HVAC company?
- Q:How do technicians feel about using XOi on jobs?
From Quora
- Q:What is XOi Technologies and what problem does it solve?
- Q:How does AI visual intelligence help field service companies?
- Q:Is XOi Technologies the leading field service visual documentation platform?
Frequently Asked Questions
Field Readiness
Score based on offline capabilities, AI maturity, and mobile-first design architecture.
Video Content
YouTube
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